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Issue security configuring problem

Sierra_f2eqyc

I've had a working Issue Security level in my service project for quite some time now.

I made a new Issue Type and Request Type. I need to be able to set a different Default for it. I'm confused on this set up and if it's a possibility even.

For example:

New Issue Type: Security

New Request Type: Report Security Incident

I only want two people to have access to this work , in this Service project. What can I do to achieve that with my already existing security level for project ?

(I've read this documentation so far , Configure issue security schemes | Atlassian Support)

Any advice is appreciated.

Accepted answers

Michael Andolfatto_a62ntx

Hi @Sierra , it's been a minute since I've worked with Security Levels for JSM but I believe the missing piece here is to:

Make sure the Security Level field is available on the Security Issue Type's Create/View Screen
Add the Security Level field to the Report Security Incident (this should automatically be added as a Hidden Field and Hidden Fields always have to specify their default value)

When you or anyone else raises a new Report Security Incident after completing the above, your Security Level should automatically be set.

All comments

Michael Andolfatto_a62ntx

Hi @Sierra , it's been a minute since I've worked with Security Levels for JSM but I believe the missing piece here is to:

Make sure the Security Level field is available on the Security Issue Type's Create/View Screen
Add the Security Level field to the Report Security Incident (this should automatically be added as a Hidden Field and Hidden Fields always have to specify their default value)

When you or anyone else raises a new Report Security Incident after completing the above, your Security Level should automatically be set.

Sierra_f2eqyc

Hi @Michael Andolfatto , yes I do have 1 and 2 covered.

When I created a Report Security Incident right now for example , it sets the issue to the Default , in my screenshot.

But I'm going to need Report Security Incident to only be seen by 2 specific people.

I'm not sure how to incorporate this new work into my project with my existing work that already uses a security level.

Michael Andolfatto_a62ntx

Hey @Sierra , you have your Issue Security Scheme configured correctly.

I just tested the above and it works on my end (issue was created with Level 2 automatically)

Could you please take a screenshot of the Security Level field on your request type? Specifically to see which value it is set as. Like the following:

If this is set correctly I can take a look at other troubleshooting. Thanks

Sierra_f2eqyc

I can see the lock, but when I hover over it , it say's Default. (image 1) I need for every time this specific issue type / request type is made , my security level is applied. That I just added(image 2)

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