How to arrange the layout of my queue?

Question

Hello Team!

I want our queue layout to be something like this:

As it looks more pleasing and organized.

This is our current layout:

This requires us to click multiple times to reach out to a queue. Is there a way to change our queue like the ones above? And how to do it?

Thank you!

Alex_dddmmh · Accepted Answer

Hi @[deleted]

I noticed that the first image you shared is from JSM Server/DC with an ITSM default template and the second one JSM cloud.

On cloud, queues are organized on Work Categories but you can turn off that feature, take a look at https://support.atlassian.com/jira-service-management-cloud/docs/remove-an-itsm-category-from-your-service-project/

If you decide to do so all queues from the Server/DC example can be recreated in your cloud project manually.

I hope it helps.

Cheers,

Alex