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After I configured approval of a JSM status, there was no change when I transitioned an issue.

Phil Bustin

Using the JSM-imported workflow, I tried to configure approvals for two statuses. Neither appears to work. Also, under All my tickets, no tickets appear, although I submitted and completed about 6. Here are screen shots of the workflow, and the approval configuration for the Pending status:

JSM approvals workflow.jpg Approvers for Pending.jpg

Accepted answers

Yanty Ghani [ServiceRocket]

Hi @Phil Bustin ,

Can you please provide the screenshot of the next page in that "Edit approval step"? It should look like this:

Screenshot 2022-06-03 182927.png

All comments

Yanty Ghani [ServiceRocket]

Hi @Phil Bustin ,

Can you please provide the screenshot of the next page in that "Edit approval step"? It should look like this:

Screenshot 2022-06-03 182927.png

Phil Bustin

Thanks, Yanti. You put me on the right track. It's working now, but although I am a member of the approval group, I don't have permission to approve.

Yanty Ghani [ServiceRocket]

I'm glad that I helped in some way But you're saying that you're listed in "Business Analysts" field but you can't approve the ticket when it's in "Pending" status?

Phil Bustin

Yes. My 3 users (different email addresses) are in the Business Analysts group. Maybe for JSM I need an Approvers group?

Business Analysts group.jpg

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