Using Working Days for Due Date automation

Question

I have some automations that calculate the SLA (due date) for bugs depending on the priority set. These work great!

Now I need to consider non working days such as holidays or company weeklong shutdowns. If due date falls on those days, I need the new due date to be the next business working day.

I thought that adding those non working days to each of the boards would be considered for the automation but they are not.

Does anyone have an alternative solution? Thanks!

Olha Onofriichuk_SaaSJet · Answer

Hi, @Paty Souza

As I see, the Negotiated SLA type might work perfectly here. This functionality is present in the SLA Time and Report for Jira add-on. Just choose the Negotiated date when selecting the SLA Goal type while setting up your SLA:

You can find more useful information about this SLA type here.

Do you need help configuring the SLA according to your needs described in this question? If so, let me know! As this add-on is created by my SaaSJet team, I’m here to help you.

Bill Sheboy · Answer

Hi @Paty Souza

Adding to suggestion from @Mohamed Benziane ...you reminded me that I never followed up answering that other thread.  Thanks!

Short answer: I believe you can only do this at this time by hard-coding the dates in a series of conditions, and then increment the due date multiple times with re-fetches.

Longer answer: A couple of automation design issues make my original suggestion not possible...

* Smart value, list filtering cannot use parameters in functions.  That would have allowed a generic list of holiday dates to be iterated upon...or at least counted for matches: "how many holidays are >= {{now}} and <= {{issue.duedate}}"
* Advanced branching runs in parallel and asynchronously, so "walking" the holiday dates in a list to increment due date could wipe out prior updates.

Kind regards,
Bill

Paty Souza_xwlnv9 · Answer

I've seen this thread but it doesn't provide an example of how to do it.....v