Impact on changing Project key on existing requests and knowledgebase

Karishma_kxsv3v

I wanted to know the impact of changing the project key. What happens to existing requests? And the knowledgebase linked to the old key (confluence cloud) can it impact anything? Or can we point to the new project key easily?

Is it possible for customers to still access older requests with the old key?

Mikael Sandberg

Changing the Jira project key will not affect anything. Existing issues will just get the new key, and can be reached by the old key as well because Jira will redirect it to the new key. And yes, customers will still be able to access old requests.