Guys, I need your help!
It looks like a straightforward rule but whatever I have tried does not work!
I have a custom field "Rating" (let's call it customfield_10001).
When an issue is created or updated the value is automatically calculated for the field.
Now I need to create a condition showing that if this value is above 12 then --> an action is to send an email!
That is it! My brain is boiling but I cannot find a solution. Nothing works for me.
Many thanks for considering my request.
