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Resolve issue based on other issue status

Rigo Angulo

Hi all,

I am trying to resolve an automation error. The error is 'no fields or field values to edit for issues (could be due to some field values not existing in a given project).

My rule logic is below. I suspect the difference in statuses is the reason for my error.

I have two projects that have different statuses.

HELP
USFSC

Objective: When I resolve an issue in the USFSC project if there is a linked 'relates to' issue I want to resolve the HELP project issue.

Screenshot 2022-05-24 at 10-38-11 Automation - Jira.png

Screenshot 2022-05-24 at 10-41-00 Automation - Jira.png

Accepted answers

John Funk

Hi Rodrigo,

That typically means that the field to update is not on the Edit screen or is not a part of the context for the field does not include the project and/or issue type used for the issue being processed.

All comments

John Funk

Hi Rodrigo,

Rigo Angulo

Hi John,

Thanks for the quick reply! These two projects do have different issue types! Meaning that this isn't possible right? The only issue field I'm trying to update is the status.

John Funk

It's possible but make sure the context for the custom field uses both issue types.

Rigo Angulo

Thanks John. Although, I am not using a custom field. I am trying to do this with the regular status field.

Screenshot 2022-05-24 at 12-07-34 Automation - Jira.png

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