Automating the move of an issue from one project to a sub task of another project

Dave Grimmer

I have a Service Desk project and a Service Desk Projects Project , we about to go live on a pilot and i want to be able to quickly sub task all the issues that are logged on the Service Desk over to one ticket on the project , is this possible 

Little bit more context 

There is a ticket on the projects board called - Project X Issues List , this has manually created subtasks for each issue we find. 

I would like to from the Service Desk simply have the engineers pop in a certain component and it auto moves into the above issues list ticket as a sub task .

I have got half way there with a clone automated rule but that only goes in as its own ticket and not a sub ticket ? 

Hope that makes sense 

Regards

Dave

Mark Segall

Hi @Dave Grimmer - You're on the right track with a clone as there is no "Move Issue" action, but you'll need to do something a little more intricate with the automation.

1. You'll need to find the target ticket where you want the new version of the sub-task to live like a branch based upon JQL
2. Once you're branched in there, you would add a "Create Sub-tasks" action and copy relevant fields from your trigger sub-task to the target sub-task