How do I configure different approvers for different applications in a Service Management Project?

Question

There are 15 Applications and for each application there is a different approver i.e.,

1) Application-A, approved by Kelly

2) Application-B, approved by Tom

3) Application-C, approved by Den

What is the best way to do it? The applications and approvers may change over a period of time. Hence need a solution for an easy maintenance without a plugin.

Fabian Lim · Answer

Here is the post to the video tutorial: https://community.atlassian.com/t5/Jira-Service-Management-articles/How-to-set-automatic-approvers-in-JSM-from-an-Insight-Object/ba-p/2031792#M1694

Joseph Chung Yin · Answer

@Fabian Lim - Excellent suggestion.  Can't wait for your video tutorial for this ask.

Best, Joseph

Joseph Chung Yin · Answer

@Vinay Sharma -

I agreed with what @Fabian Lim recommended (an excellent input as always).  If you don't want to use Insight or your JSM subscription is not Premium leve, then you can just use Automation for Jira to establish the rule on setting approvers based on your custom application field values.

At a high-level it should be something like -

1) Triggering event - when issue is created.

2) Add condition check, so only fire the actions if your issue created is associated with Service Request with Approval issue type.

3) Add condition check where is based on your application custom field value identified in the request and then set edit action to populate the approvers field with the right approver.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.