Hi there,
I need JSM Requests to go to an existing project board to be worked by the Scrum Teams. If you use filtering to accomplish this do all the team members need a JSM license to manage the ticket? Is there a better way to accomplish this (the other way I found is to clone the ticket and link them with the automation?
Hi Lesa,
Unfortunately if you work on a JSM ticket, you have to be a service agent (and you have to have a license to do that). We also use the cloning method and link the tickets via automation.
Hope that answers your question.
Thank you Garrett, it answers my question.
It looks like you're new here. Sign in or register to get started.
