Auto fill in assignee with the value of one of two fields

Dennis Chen_kvvj0p

Hi there,

 

I am writing automation recently. We have two custom fields, let's say Worker A and Worker B. And normally only one of the fields will be filled.

Now I want to use Automation to auto-assign tasks to either Worker A or Worker B (If Worker A is empty, then assign tasks to Worker B, vice versa). How should I write the smart value in Assignee in Automation? Does {{Worker A}}or{{Worker B}} work?

Sherry Goyal

Hi,

The rule can be like this:

Trigger: Issue created

If 
  User Condition choose "Worker A" field from dropdown(if its of user type)
  Issue filed condition: Assignee from the dropdown "is empty"
  then: Assign issue to {{issue.customfield_1234}}  // customfield_1234 being id of Worker A field

else
  User Condition choose "Worker B" field from dropdown(if its of user type)
  Issue filed condition: Assignee from the dropdown "is empty"
  then: Assign issue to {{issue.customfield_4567}}

 

If your "Worker A" and "Worked B"  fields are not of user type you can use "Advance compare condition" using the above smart value instead of "User condition".

 

Thanks
Sherry