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Jira Automation: copy comments from trigger issue, is it possible?

Rosana Casilli

Good afternoon all!

I have this question, an user is asking to create a rule to create a new issue based on data from trigger issue in a different project.

The problem I have is that information that he needs includes comments. He wants to copy all comments (or internal notes only if it's possible) to this new issue in project AA

How can I copy the comments? maybe including a json? how should it be?

thanks in advance,

Accepted answers

Bill Sheboy

Hi @Rosana Casilli

The issue comments are a list smart value, and so you could iterate over them to add to the new issue. Please look here for information about the field: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--issue.comments--

Next, you asked about filtering to only copy the internal ones. That can be done by using smart value, list filtering. There is an example of filtering on internal comments in this article: https://community.atlassian.com/t5/Automation-articles/Filtering-smart-value-lists/ba-p/1827588

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Rosana Casilli

Kind regards,
Bill

John Funk

Hi Rosana,

We actually use the add-on called Deep Clone to do this.

Rosana Casilli

Thanks @Bill Sheboy

I have another question (sorry! but never worked with comments on automation)

can I copy the comments from the original to the new issue? Because I have try to copy to a custom field, and worked but do not know how to copy the original comments using smart values you suggested into the comment section in the new issue.

Is there any way? or should I use this custom field?

thanks in advance

Rosana Casilli

Thank you john! but there is no budget for add-on right now..

Bill Sheboy

Hi, Ro!

Although you could use a custom field to store the copy, you could also add them as comments, either as one giant comment to the new issue or one-by-one (with an advanced branch). If you take a look at those links I provided they show examples of how to iterate over the comments list for an issue. For example:

{{#issue.comments}} 
Comment by: {{author.displayName}} at: {{created}} 
{{body}} 
{{/}}

Please note: if you copy them with an automation rule, there is currently no ability to sort a smart value list. That means when you add the comments they will appear in a random order relative to the comments' date/time added. If you want them in the order they were added, please investigate a marketplace addon, as @John Funk suggested.

Thanks,
Bill

Rosana Casilli

Still don't know where to put this and how.

I do not have "Comment" field available on "choose field to set". So, how can i associate:

{{#issue.comments}} 
Comment by: {{author.displayName}} at: {{created}} 
{{body}} 
{{/}}

to the comment field?

Pankaj_h53l41

Got it!.

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