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Automation: Help with json automation

Martin_ukbd1r

Hi there,

I am using an automation to sync the issue summary (title) between 2 projects. I'm using the built-in automation called: Copy Summary from trigger issue

I would like however to create a custom name composed of the issue key and the summary

Key: "PS-417"

Summary: "Bla Bla Bla"

New Summary: "PS-417 Bla Bla Bla"

Why? Because we report this info to the customer portal into a Jira service desk project and since we cannot choose the field in the portal, I want the customer to know our "internal" ticket as well as it's external ticket. So we figure out to add it in the title.

I am a wannabe Jira expect but very dumb when it comes to json. I have yet been able to build one that works. Can you help me setting up the code that it needs?

Thank you!

Accepted answers

Bill Sheboy

Hi @Martin

When you note "help with JSON automation", what do you mean? How are you making the update?

If you used an automation for Jira rule, the edit action should allow you to set the updated summary with:

{{triggerIssue.key}} {{triggerIssue.summary}}

If I am misunderstanding your request, would you please post an image of your complete automation rule to provide some context? Thanks!

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Martin

When you note "help with JSON automation", what do you mean? How are you making the update?

If you used an automation for Jira rule, the edit action should allow you to set the updated summary with:

{{triggerIssue.key}} {{triggerIssue.summary}}

If I am misunderstanding your request, would you please post an image of your complete automation rule to provide some context? Thanks!

Kind regards,
Bill

Martin_ukbd1r

Hi @Bill Sheboy , thank you for your answer.

Yes I say json because I think that's what you need to build with the custom automation code under More options.

Here is the screenshot of the automation that works for now.

Greenshot 2022-05-04 21.43.38.png

Martin_ukbd1r

@Bill Sheboy thank you for your help, you made it work!

Can you tell me where I can find these references? thank you.

Solution:

Bill Sheboy

I am glad to learn that worked for you!

Regarding references, these are spread around a bit and always improving. Here are some good places that I use a lot:

Start with issue field documentation: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/
For advanced edit with JSON: https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/
When you need to confirm if you have correct smart value (name, capitalization, and spacing), try this how-to article: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/
Here's an awesome post from the Automation product team that is full of helpful links: https://community.atlassian.com/t5/Automation-articles/Jira-Automation-all-the-resources-you-need-in-one-page/ba-p/1388465
Try searching for similar questions here in community questions
Try searching in the Atlassian Developer Community to find more complex use case help: https://community.developer.atlassian.com/
Lastly, try a browser search engine as that may help suggest other search criteria that are synonyms to what you want

Happy automation researching!

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