Automation - Set a list value with the project of another issue

Question

Dear community,

I'm still trying to automate a bit my service desk and I've chosen to create as many projects as I have customers.

Besides, I clones each issue in a central one (software company managed) to have a central project with a consolidated backlog and in which I can manage sprints.

In this frame I need to set a custom_field to keep the track of the original project.

I created a Project Picker (single project) custom field, and I'm trying to set it.

I'm trying to do it through an automation triggered at issue creation, and then for the related issue I edit the issue with this JSON :

{
    "fields": {
         "customfield_10085": { "name" : "{{ProjetClient}}" }
    }
}

I used a variable ProjetClient which is equals to {{project.name}}

The audit log  :

Edit issue

Error while parsing additional fields. Not valid JSON.(I've tried also some other syntaxes...)Any advice ?Thx a lot, in advance, for your feedback,Regards.

Gaston Him · Answer

You're right, I didn't give the entire picture. In my way of working I could have several project for the same customer.

I wan't to check also if the customer way of working is aligned with mine and if this piece of data is accurate or wrong (so I have to change the value).

If it is wrong I have to educate my customer ;-)

Thanks a lot for your time.

John Funk · Answer

Understood - but if you are setting the value, why do you need a dropdown list for someone to pick from? If it's that important, I wouldn't think you would want someone changing it.

But I also might be misunderstanding the whole thing. :-)

Gaston Him · Answer

Hi John,

I'd love to, but I prefer to set a dropdown list, the user could be able to pick a value rather than set a free text.

I've planned to set metrics based on this custom field, so the value is quite important for me.

Have an excellent day,

Regards.