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Create automatic linked issues when writing an ticket number in description field

Owen Schikhof

Hi,

I need an automation to created linked issues to an existing issues which is mentioned in the description field.

Case: Users write one or more JIRA ticket IDs in the description field of a (new) ticket. I'd like to automatically link the newly created issue with the mentioned ones from the description field (create an issue link).

I tried to make my own variant of the "Link issues that are mentioned in the comments" rule that is available in the library of Jira.
I just don't know how to get this working from the description field instead of the comment field.

Any ideas?

Accepted answers

All comments

Bill Sheboy

Hi @Owen Schikhof

Please try writing the description of an issue with such mentions to the automation audit log in a rule, and you will see how the text and list functions could parse the results.

For example, a description may contain something like this when written to the log:

here is some text, followed by a link to an issue: 
[myJiraUrl/browse/myIssueKey|myJiraUrl/browse/myIssueKey|smart-link] 

and here is a link to another issue
[myJiraUrl/browse/myOtherIssueKey|myJiraUrl/browse/myOtherIssueKey|smart-link] 

followed by some other text

Then subject to what else is stored in your description this could be parsed to produce a list of keys for the mentioned issues:

{{issue.description.split("smart-link]").match(".*browse\/(.*)").substringBefore("|")}}

To add the actual links you would use advanced edit with JSON or advanced branching on the list.

Kind regards,
Bill

Owen Schikhof

Hi Bill,

I hoped that the use of {{comment.body.match(“([A-Z]+-\d+)”)}} could be used but then with another variable. Apparantly that was not as easy as I thought it was, since I am kinda new to this :-)

I will try your suggestions above and get back to if it got me further.
Thanks so far!

Owen

Owen Schikhof

Hmm I think my knowledge within automation is a bit too limited to find my way within the screens and options...

Bill Sheboy

Owen, would you please post images of your rule and the audit log details, and what is not working as you expect? That may help the community give more focus to help. Thanks!

Wilmer Medina (ServiceRocket)

Hi @Owen Schikhof

Wilmer here, PM @ ServiceRocket

We recently launched a solution that might help you!

Take a look at our marketplace listing here: Automatic Issue Links for Jira

It's in Beta, and we will be adding new features shortly, like adding links from issues in the description.

Let me know if it works for you! We would like to know your thoughts.

Cheers

Wilmer M.

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