How to differentiate system generated emails and user created emails that are created as email req?

Question

Hi All,

Is there a way to differentiate system-generated emails and user-created emails when issues are created via an email?

We want those system-generated emails to be then considered as P4 priority and the user-created emails as P3 priority.

Any ideas?

Thanks

Jack Brickey · Answer

Another thought just occurred to me. What if you were to add the system users into a different organization ?

Jack Brickey · Answer

So I assume that your systems are configured as customers just like real people customers, correct?

assuming so one option would be to use Automation something like this …

trigger - issue created

Condition – email channel

Condition - check that reporter is one of the system users

action - add label

if that is an option you would wish to pursue and need some assistance on please let me know.