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Jira software shows as suspended

BhavanaM

I am not able to understand why all of a sudden jira software account shows as suspended and have no idea how to get access.

As administrator login, I do see Billing -> where Confluence with $0.0 charge is showing but there is no billing shown for Jira software.

And there is no way I can find to get it active

Accepted answers

Jack Brickey

If you are unable to update the CC to activate the Jira product please contact Atlassian Support. Choose the billing option.

All comments

Jack Brickey

If you are unable to update the CC to activate the Jira product please contact Atlassian Support. Choose the billing option.

Fabio Racobaldo _Catworkx_

Hi @BhavanaM ,

welcome! Please take a look here https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563 where @Andy Heinzer provided an official answer to your question.

Hope this helps,

Fabio

BhavanaM

Yes, I am able to change my plan.

Thank you for your quick response !!

Fabio Racobaldo _Catworkx_

you're welcome @BhavanaM . Please mark my answer as accepted

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