Within Jira service management forms, you can create custom fields. One of which we created was "priority" or "severity level" for customers to show urgency of submission.
Within the "context fields" section for each form request type, there is also a "priority" option that automatically assigns a "medium priority level" for customer-submitted requests.
Is there a way to transfer info collected from a custom field in a form within Jira service management to the details or context fields panel to have it align?
(i.e. instances where customer selects highest priority level in form, but Jira automatically defaults to medium so admin can't prioritize form submissions appropriately within queue, without going into the form and seeing what priority level was actually selected by the customer.)
