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Does actual start date and end date update automatically in Jira Service Desk (Change Management)

Anu Ganesan

In Jira Service Desk (Cloud) Change Management workflow, does actual start date and actual end date change automatically when status of Change ticket is changed to Implement and Completed respectively. If not, do we need to use Jira automation to change start and end dates?

Accepted answers

Gaurav_0av1h6

Hello @Anu Ganesan

This is an interesting use case. Based on my experience, the fields are not automatically updated on a change of status for a change ticket.

But having said that, it is possible to create an automation rule which will help you achieve this.

Please feel free to let me know if you need any help in setting up the automation rule.

Kindly accept the answer if this helps.

All comments

Gaurav_0av1h6

Hello @Anu Ganesan

This is an interesting use case. Based on my experience, the fields are not automatically updated on a change of status for a change ticket.

But having said that, it is possible to create an automation rule which will help you achieve this.

Please feel free to let me know if you need any help in setting up the automation rule.

Kindly accept the answer if this helps.

Anu Ganesan

If the actual start dates and end dates are not adjusted during the status change to Implement and Complete, how is the duration of the change is calculated?

Gaurav_0av1h6

@Anu Ganesan the change duration is being calculated based on the planned dates. The actual duration may vary depending on how the implementation goes.

Hope this helps

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