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Jira Software Cloud - Can I automate a component value based on input value of a custom field?

Gail_8p6l1l

This is a bit painful.

We have a custom field (Requestor Team) that is a user-selected single value dropdown. We want to select a component value based on the custom field value i.e. requestor team = Finance then we want the component value Finance added.

We need component populated to be able to report properly in roadmaps as you can't use a custom field for rollup.

How would I create an automation rule for this one?

Accepted answers

Mike Rathwell

Hi @Gail

Nope... not painful and I am gratified to see another weirdo like me that uses Jira outside the traditional techdev realm.

I don't have the exact incantation in front of me but the framework is:

Trigger on "Requestor Team" value changing.
- This covers both create and subsequent changes to that field
Lots of conditionals under that to the effect of
- If Requestor field == Finance set field Component/s == Finance
- If Requestor field == some other set field Component/s == some other

All comments

Mike Rathwell

Hi @Gail

Nope... not painful and I am gratified to see another weirdo like me that uses Jira outside the traditional techdev realm.

I don't have the exact incantation in front of me but the framework is:

Trigger on "Requestor Team" value changing.
- This covers both create and subsequent changes to that field
Lots of conditionals under that to the effect of
- If Requestor field == Finance set field Component/s == Finance
- If Requestor field == some other set field Component/s == some other

Gail_8p6l1l

Awesome! The only caveat would be..... the field is set by the user in the JSM portal when they create a ticket (fill out a form) so I think the rule needs to be there.??

Something like this?

Screen Shot 2022-04-21 at 3.11.18 PM.png

Gail_8p6l1l

Have you ever seen a rule have a "cut off" limit of displaying values for a field? My custom field has 19 values, but in the conditions for that field it will only show 14. Hope this isn't a bug I need to report.

Mike Rathwell

You might need to have two rules; one for create and one for field changed. I would try with the rule you showed there and test. The hole I can see is the async nature where the field is filled but there isn't an actual issue yet to trigger the change event.

I had not seen that issue with too many rows but I've not stumbled across it myself. I do find that I use both Automation and also Jira Misc Workflow Extensions which has most of the Automation capabilities in it but is sometimes more selective and easier to condition. Both are things I use in my day to day with JMWE especially being a relied on swiss army knife.

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