I created a rule that is triggered by a task transitioning from In Review > Done. The rue checks the following conditions: * If the task has the label: external-docs * If the field: Pre Publication Checks (a collection of four check boxes) contains none of Legal Reviewed And if those conditions are met I do an action: Transition the issue to and I select In Review and post a comment that the initiator needs to get legal to review and external documents. I ran a test where the conditions were met and the rule was not triggered. Am I doing something wrong in the set up?

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Automation rule for field conditions not working

Steve Suranie_f06pnq

I created a rule that is triggered by a task transitioning from In Review > Done. The rue checks the following conditions:

If the task has the label: external-docs
If the field: Pre Publication Checks (a collection of four check boxes) contains none of Legal Reviewed

And if those conditions are met I do an action: Transition the issue to and I select In Review and post a comment that the initiator needs to get legal to review and external documents.

I ran a test where the conditions were met and the rule was not triggered. Am I doing something wrong in the set up?

Accepted answers

Steve Suranie_f06pnq

Going to leave the solution just in case someone else runs into a similar issue.

The reason why this rule was not working is because I did not have a transition from Done back to In Review when the conditions I had in place failed. Once I added it the rule worked.

All comments

Trudy P Claspill

Hello @Steve Suranie

Can you please provide screen images that shows the complete automation rule and the details of each step?

Also can you provide the details of an issue that you transitioned from Review to Done that you believe did not trigger the rule?

And lastly, can you check the Audit Log for the rule to confirm that the rule actually was not triggered, vs. triggered but failed or triggered but no actions taken.

Steve Suranie_f06pnq

Hey @Trudy Claspill

Here's the screen cap of the rule settings:

Steve Suranie_f06pnq

Here's the test ticket:

Steve Suranie_f06pnq

Here's the audit log:

Filipi Lima

HI, Steve, I see you already said you were going to engage support but I'm a bit too curious for my own good

Make sure the project you're running your tests is in the scope of the Rule. At times we create the rule in the wrong project and it gets confusing why it's not working.

Also, try editing the rule (assuming this is a test project!) to run whenever it goes from any status into Done.

Steve Suranie_f06pnq

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