Automation failing due to user not having the right permissions. But not showing the user?

Question

So been trying to setup round-robin automation for a customer service email desk.

I have created a role for the users and they have access to being assigned the issues.

The automation I have created does work and does assign users. However, it's failing 90% of the time. Always due to the same reason, however, it's not explaining what user the rule has been run on.

Any ideas on how to figure out who this user would be?

Josh Martin · Answer

@Rob McCulloch The rule looks straight forward and I don't see any issues there.  The only thing I can gather at this point is that after reading the Jira automation actions support documentation, I'm thinking each user in the group needs to have the permission to assign issues and be an assignable user.  I would recommend opening a support ticket to see if the Atlassian team can find something else that I'm not thinking of. The most peculiar issue about this whole thing is the random user id's in the automation audit log that doesn't match any users on your site. I'm sorry I couldn't help you get this sorted out. :(

Rob McCulloch · Answer

{"cloud":true,"rules":[{"id":6026493,"clientKey":"1738fd74-4682-3e94-a36a-6d2947bc036e","name":"Corp: Round Robin Assign","state":"ENABLED","description":null,"authorAccountId":"611623e70a2f5a006ad0ca9d","actor":{"type":"ACCOUNT_ID","value":"557058:f58131cb-b67d-43c7-b30d-6b58d40bd077"},"created":1649246729534,"updated":1649261522653,"trigger":{"id":"107197056","component":"TRIGGER","parentId":null,"conditionParentId":null,"schemaVersion":1,"type":"jira.issue.event.trigger:created","value":{"eventKey":"jira:issue_created","issueEvent":"issue_created"},"children":[],"conditions":[],"connectionId":null},"components":[{"id":"107197057","component":"ACTION","parentId":null,"conditionParentId":null,"schemaVersion":3,"type":"jira.issue.assign","value":{"assignType":"ROLE","smartValue":null,"jql":null,"issueToCopy":null,"fieldToCopy":null,"listAssignMethod":"ROUNDROBIN","assignee":null,"restrictedToGroup":null,"group":null,"role":{"type":"NAME","value":"Corporate Agents"},"excludedUsers":[],"userList":[]},"children":[],"conditions":[],"connectionId":null},{"id":"107197058","component":"ACTION","parentId":null,"conditionParentId":null,"schemaVersion":10,"type":"jira.issue.transition","value":{"operations":[],"advancedFields":null,"sendNotifications":true,"destinationStatus":{"type":"NAME","value":"In Progress"},"transitionMatch":""},"children":[],"conditions":[],"connectionId":null}],"canOtherRuleTrigger":false,"notifyOnError":"FIRSTERROR","projects":[{"projectId":"10034","projectTypeKey":"service_desk"}],"labels":[],"tags":[],"ruleScope":{"resources":["ari:cloud:jira:57a30035-1109-412e-84a8-98d59f9d7027:project/10034"]},"writeAccessType":"UNRESTRICTED","collaborators":[]}]}

:)  Thanks for this @Josh Martin

Josh Martin · Answer

@Rob McCulloch  If you're comfortable with it, would you export the automation rule (It should save to your computer as a .json file) and paste it here formatted as a code block?