Anonymous Access

OzRa Dunlap_vqbnkx

Jira Service Desk

Question 1.) Can I have customers use my service desk without an email address?

Context: Many of my employees are warehouse workers and do not have a company email address, and they will need to submit tickets to the service desk.

Question 2.) I need to have users submit issues anonymously let's say for safety concerns, what is the best way to achieve this?

Confluence

Question 1.) My organization is using confluence, how can I restrict pages from people who are outside my organization? 

Question 2.) Again I need to have all users within my organization use the system, however, 70% do not have email addresses, what is the best way to achieve this?

Question 3.) How can I have users sign a company form but not see other employees who have also signed the form... like a team member survey.

Please explain the best way to achieve these actions.

 

Mark Segall

Hi @OzRa Dunlap and welcome to the community!

JSM

1. Can I have customers use my service desk without an email address?

2. I need to have users submit issues anonymously let's say for safety concerns, what is the best way to achieve this?
   

   Combining this into one - Take a look at this similar post.  There is native capability to configure JSM for anonymous access.  Because Jira requires an email for notifications, you could simply instruct users to use a dummy email address and/or have automation change the reporter upon issue creation to use a specific catch-all account to maintain consistency.

Confluence

1. My organization is using confluence, how can I restrict pages from people who are outside my organization? 

   Take a look at this documentation about whitelisting IPs

2. Again I need to have all users within my organization use the system, however, 70% do not have email addresses, what is the best way to achieve this?

   Combined with effective IP whitelisting, you could enable anonymous access.  Here is some documentation.

3. How can I have users sign a company form but not see other employees who have also signed the form... like a team member survey.
   

   I would use a 3rd party tool (e.g. Survey Monkey, Google Forms, etc.).  They all have native functionality that can be configured to enable anonymity.