We couldn't add this comment

Question

I have customer's who are getting a pop-up in the Service Management portal saying "We couldn't add this comment. Try adding it again in a few minutes", this is every time they try to add a comment to a request through a web browser on their laptop. If they do exactly the same on a mobile device, they can add comments without any errors / problems.

Does anyone have any ideas what this could be?

Darryl Lee_2jimne · Answer

@Paul Terry

I am sorry to learn that the cache/cookies are not the root cause here.

Hope your issue will get resolved soon.

Kind regards, 
Darryl Lee
Support Engineer, Atlassian

Paul Terry_vb4a5e · Answer

Hello @Darryl Lee

Thank you for the quick response.

Unfortunately, they have cleared cookies / cache and tried multiple browsers (Chrome, Edge, IE) already.

I will raise a support call. Maybe it is their environment.

Paul

Darryl Lee_2jimne · Answer

I just tested and it works fine on my Jira Service Management cloud.

I used Chrome.