Atlassian Outage - Workaround?

Sonja Petra Stefánsdóttir

Hi 

We are now on day 3 of downtime of our whole environment (Service manager, insight (asset management), Software, Confluence, OpsGenie, Statuspage)....

We have rerouted everybody to emails for service requests and in the process of putting up a new instance from old backups just to have the minimum incident response.

now we are thinking of backup plans for the future? 

* Have a framework setup on prem ? 

* Have another setup in a different residency (EU/US)  

* Look at another system ?

 

What are your thought and how are you dealing with things during the downtime  ?
What workarounds are you using?

Stephen Sifers

Hello,
We apologize for the length of this ongoing incident and for not being more proactive in our communication with you. We understand how mission-critical our products are for you and want to make sure we are relaying the most accurate information possible.

While we really want to get in front of you live to answer your questions, we are prioritizing getting customers up and running first and foremost. We will host an AMA (Ask Me Anything) after we get all of our customers fully restored.

In the meantime, please add your questions here and we will respond as quickly and transparently as we can. Some questions may not be answered until we do an official PIR, but we will let you know that and answer as much as we can now.

Our Chief Technology Officer Sri Viswanath has posted a blog about this incident with more background and details, and our team is working around the clock to move through the various stages for restoration.

We are working 24/7 to restore your service. Thank you to those who have been sharing all the information you know from your support requests. Thank you for being open, honest, and caring for your fellow Community members. This speaks a lot about what makes Community a special place.

Lastly, if you're unsure if a support request was raised on your behalf, please let me know, and I will personally check. My team and I went through all Community posts related to this incident to ensure everyone's site had a support request.

Regards,
Stephen Sifers | Product Lead, Community