Change Automation Actor to Customer

Question

Hello,

I'm sorry for my bad English. We have 2 office, let's say Site A & Site B. We create Automation Rule, when issue is created, then mention all Users (we have 7 Licensed Users). 
When the rule is triggered, all of us get notified on Jira Mobile App like this : Automation for Jira mentioned you in blahblahblah . Something that we don't want is the Actor of that notification, Automation for Jira.
We want to change the Automation for Jira actor to the site name, so the notification will be like : Site A mentioned you in blahblah
Trying to change the Actor to "Users that triggered the event" and it said :

Actor does not have permission to view one or more issues, or the issue was deleted (please check permissions and issue security levels)

We already changed the security for the Customer that want to trigger the event and issue permissions but still got that error.

Any help for this? Thank you before

Derek Fields _RightStar_ · Answer

@Hendriawan - You can't have the Customer "send" the email because they would need a Jira license. But you can put any information from the Issue into the email itself using smart values. You can put the name of the Customer into the email itself by using the smart value {{reporter.displayName}}.

For instance, you could have the subject line say:

{{issue.subject}} ({{issue.key}}) raised by {{reporter.displayName}}

This would result in the subject of the email being

"I have a problem (ISSUE-1234) raised by John Doe"

You can do something similar in the body of the email

Hendriawan · Answer

I'm not request about email btw, I just want to change the Actor (Initiator) into Customers or another field, any info where to look for the Actor Field and update it (change) into another Field?

Ismael Jimoh · Answer

See the response here: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Re-How-do-you-insert-a-link-for-an-issue-into-an-email-n/qaq-p/1152159/comment-id/58666#M58666 as it is a great example of what I explained above.