Manual Automation Rule to Reopen an issue in 90 days

Question

In our workflow, we have requests that need to be readdressed at X period of time.  I would like to create a manually triggered automation rule that, when ran on an issue, will either reopen the issue in 60 days- or create a new issue in 60 days.

I'd greatly appreciate any input anyone might have!

Thank you!

Mark Chaimungkalanont · Answer

Hey there Melissa,

You can use the "Scheduled trigger" and using the JQL like

status changed BEFORE -60d and status = Closed

The trigger will find issues that have been in a status, in the case "Closed" for 60 days. Then you put your conditions and automated actions in the body of the rule

Hope that helps!

Cheers,

Mark C

melissa.gallo · Answer

Hi Mervyn!  Thank you for getting back to me!  I thought that might be the case- the difficulty being that i need it create the issue in 60/90/etc days time- not immediately.  Do you know how to facilitate that?

Mervyn Toh · Answer

You can set up the automation rule with the trigger set to "Manual Trigger". If you need this to be checked within the same automation rule, you can then set up the condition using the "If / else block" based on your requirement. Finally, it should be straightforward for the action, set the action to "Create Issue" to create new issue, or "Transition Issue" to reopen the issue.