1 of the approvers cannot view the ticket info after the other approvers approved the JSD ticket.

Question

We have set 4 approvers to 1 service desk request and set only 1 approver to approve the request.

But strangely the other remaining 3 approvers cannot view those tickets in the Customer Portal by clicking the approval notification email after the first guy approved the ticket and showed "no access to the request"

Is there a way I can assist to set the other 3 approvers can view the ticket info within the Customer Portal even the first approver approved the ticket?

I do not suggest setting those 3 approvers to be "Service Desk Customers" or "Service Desk Team" roles for that Service Project.

Dave Theodore [Coyote Creek Consulting] · Accepted Answer

These user are most likely not added to the "Collaborator" JSM Role. Check this old answer in Community for more details.