Set 'Reporter' Based on 'Custom Field'

Daniyal Anas

Hi, Everyone! I hope you're well.

I was curious as to how I may achieve the following functionality: 

Your advice is greatly appreciated!

Use Case: Assigning 'Reporter' based on User Principal Name found in the 'Summary' field 

e.g. User Account locked out from: AE-DC3 xxxxx SAMPLE USER

Description: I am presently having 'User Account Lockout' alerts from my DC being sent to Opsgenie, to then have it create an issue in a JSM project.

The 'Reporter' field is being populated by the service account that's managing the communications between Opsgenie & JSM (which makes complete sense). 

What I'm wanting to figure out is how to parse a segment of the 'Summary' field ("SAMPLE USER") into a custom field and then have that somehow set the 'Reporter' from it, using Automation for Jira. 

Solution(s) Considered:

Step One: 

Automation Rule: Extract segment of 'Summary' field to insert into a 'custom field'

When: Issue created

IF: Issue matches JQL

summary ~ "User Account locked out from:*"

Then: Edit Issue Fields > "User Principal Name" > 

{{issue.summary.match("User Account locked out from:(\d+).*")}}

Issue Found: The designated smart field isn't pulling the segment of the 'Summary' field I'm wanting into the 'custom field' I have created/designated.

However, it is pulling the entire summary into the field using

 {{issue.summary.replaceAll(".*::","")}}

Reference: https://community.atlassian.com/t5/Jira-questions/Populating-a-custom-field-from-certain-text-in-the-Summary-field/qaq-p/867986#U1974440

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Step Two: 

Automation Rule: Set 'Reporter' Based on 'Custom Field'

Description: I am uncertain of how to attain this functionality

 

Mark Chaimungkalanont

I guess there're two parts here, first is to match the "SAMPLE USER" and then to use the value of the SAMPLE USER to set the custom field.

To parse out the SAMPLE USER, using the .match like you did should work. It's probably a matter to debugging the regex using the audit log https://support.atlassian.com/cloud-automation/docs/debug-an-automation-rule/

Automation Rule: Set 'Reporter' Based on 'Custom Field'

This probably isn't possible, the Reporter field requires the AtlassianID (UUID) of the user or their email address. Looks like the Sample user might be in numeric format?

If you do have the email address in a custom field (Say Field A) you can set the Reporter field to a smart value

{{issue.Field A}}