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Is it possible to create a mail handler which can parse not only To/CC/BCC, but also, a Subject?

Alex Kontorovich_2y76xa

Hello there

I have a Default Cloud Mail Server using address jira@xxxxxxx.atlassian.com.

Can I create an email handler associated with a project YYY that will monitor jira@xxxxxxx.atlassian.com, parse subjects of incoming emails and create issues only if specific keyword exists in the subject.

For example, if email sent to jira@xxxxxxx.atlassian.com with "YYY:" in the subject, jira will create an issue in a project YYY.

Thank you in advance

Accepted answers

Trudy P Claspill

Hello @Alex Kontorovich

Welcome to the community.

I don't think this is possible with native Jira functionality. However in this post @Alexander Ling mentions a third party app call "Email this issue" that you might want to explore to see if it extends email handling in the way you need.

All comments

Trudy P Claspill

Hello @Alex Kontorovich

Welcome to the community.

I don't think this is possible with native Jira functionality. However in this post @Alexander Ling mentions a third party app call "Email this issue" that you might want to explore to see if it extends email handling in the way you need.

Alex Kontorovich_2y76xa

Thank you very much! "Email this issue" works like a charm!

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