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What am I doing wrong with my automation?

JayJuan Jones

Hello guys,

I am working on a new automation to link all issues together based on my customfield "User's Email Address" I used on of the automations scripts in the Atlassian Library and tried to tweak it for my needs, but I can't tell what I am missing/doing wrong. Any help would be much appreciated!!!

link realted issues .png

Accepted answers

Mark Segall

Hi @JayJuan Jones - The way I'm interpreting your use case, it sounds like the custom field is a simple short text field. In this case, you would need to change your lookups to use this:

{{issue.reporter.emailAddress}} = {{customfield_10041}}

Because of this, you would want to change your condition to an advanced condition.

All comments

Mark Segall

Hi @JayJuan Jones - The way I'm interpreting your use case, it sounds like the custom field is a simple short text field. In this case, you would need to change your lookups to use this:

{{issue.reporter.emailAddress}} = {{customfield_10041}}

Because of this, you would want to change your condition to an advanced condition.

JayJuan Jones

I made the update and still no luck:

after update.png

Mark Segall

Hi @JayJuan Jones - Your Branch is not going to work because it's trying to perform a JQL search where Reporter = an email address where it needs to be an ID value. Instead, try flipping your JQL around like this:

[cf]10041 = {{Reporter.emailAddress}}

JayJuan Jones

still no luck

could it be because the logic above is referencing a field called emailAddress and my field name is called User's Email Address which is customfield_10041?

after update 1.png

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