global rule in the automation module does not work

Question

Hello I have created a global rule in the automation module. When a user story is created it should look at the parent epic (this can be an Epic from another project) if the value of the field <> is equal to XXXX then set the value of the field yyyy within the user story to zzzz But the rule does not work what am i doing wrong.

Bill Sheboy · Answer

Hi @Eric Roetenberg

This could be a timing issue with the Issue Created trigger, where all of the data is not yet available at the moment the rule executes (e.g. the trigger issue's epic info).  Please try adding a Re-fectch action immediately after the trigger.  That will slow down the rule and re-load the data before trying the condition.

Kind regards,
Bill

Eric Roetenberg · Answer

Hello @Mark Segall Mark Segall

yes i become a result of 15 issue

Eric Roetenberg · Answer

Hello @Trudy Claspill

Hello

Yes the details are correct
and it is a company managed project