Updating the priority on the other project through Jira automation

Question

Hi all, again I have several problems with automation.

Here is my case. So whenever the user creates the ticket from the Jira Service Desk, am cloning the ticket into another board (Let's say MIB board.)

So whenever the dev updates the priority and due date field (through MIB board), I would like this is gonna happen in the Jira service desk (BSM board) ticket as well. So, I create the rule (global rule) like below :

FYI :

Relationship between MIB and BSM

ticket in MIB have linked issue "blocks" to BSM board:

ticket in BSM have linked issue "is blocked by" to MIB board:

Result :

When I update the priority from the MIB board let's say P0 to P1, it works well in the BSM board. priority and the due date is updated as well.

In MIB, it is also updated for priority and the comment but not with the due date field.

anyone can spot my mistake?

Bill Sheboy · Answer

Hi @dwike_aprilia

Are you trying to set the due date to the value from the issue that triggered the rule?  If so, please use this for the edit: {{triggerIssue.duedate}}

{{issue}} in a rule refers to the one that is "current" at that point in a rule.  Within a branch that would be the issues from the branch rather than the trigger issue(s).

Kind regards,
Bill

dwike_aprilia · Answer

Hi @Mohamed Benziane not working. :(
when I changed to {{destinationIssue.duedate}}, the due date field is blank.

Mohamed Benziane · Answer

Hi @dwike_aprilia

Can you try {{destinationIssue.duedate}} instead of {{issue.duedate}}