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How to restrict user group to create certain issue type using Jira softward project cloud?

Ouioui Zhou

Hi there. My team is using Jira Cloud.

We would like to restrict a user group to create certain types of issue in a project. We have 2 user groups

1) Business users are allowed to create request and bug

2) Development team users are allowed to create task, bug and epic.

Scriptrunner behaviour only supports Jira server, not Cloud.

Is there any other solution to this request? Thank you in advance!

Accepted answers

Dave Bosman _Inetum_

Hi @Ouioui Zhou

Out of the box this is not possible so you will have to use a plugin like JMWE and add a validator to your workflow for those specific issue types that checks if the user is in the correct group.

Regards

Dave

All comments

Dave Bosman _Inetum_

Hi @Ouioui Zhou

Out of the box this is not possible so you will have to use a plugin like JMWE and add a validator to your workflow for those specific issue types that checks if the user is in the correct group.

Regards

Dave

Ouioui Zhou

Hi @Dave Bosman _Inetum_ which validator i should use in this case? Field required validator (JMWE)? Thanks for your advice.

Nic Brough -Adaptavist-

You'll need to use the "build my own validator" option.

I would caution you against doing this though, it's a horrible thing to do to your users, especially if you have more than a handful of fields to enter. Your humans will not like spending a few minutes entering a story only to have your code say "you can't create this type of thing, I'm going to throw away everything you've just entered"

I'd take a look at the reasons you want to do this. Should these people really be working in different projects? Why can't developers raise requests?

Ouioui Zhou

Hi @Nic Brough -Adaptavist- oh let me clarify our requirement. Actually we would like to display only "Request" and "Bug" in the dropdown menu for Issue Type when requestors create the form.

Is there any solution to this? Thanks!

Or Shaked_mc35oe

Sometimes it looks like JIRA insists to make our life harder..

Allowing 'Conditions' also in the 'Create' transition will solve this in 2 sec..

Is anyone familiar with another workaround that won't cost us a few hundred of bucks each month (like JMWE)?

Thanks,

Pradeep Cheekurthi

Hi @Or Shaked ,

You know, it may sound little old, but making use of project permissions, project roles and groups will solve the issue.

Let me explain

1. In your project, if you have two different types of people, one is project managers and others are developers/business analysts etc.,. If you want to restrict the access to create an issue for a developers, give create issue permission to Project Managers and business analysts only.

Before making this happen, you need to create a new roles project managers and business analysts in your instance and add those roles to the project permissions.

2. Another way is take the same people as above, but in this case you need to use the groups. For this, add the required project managers to one group and business analysts to another group and add this two groups to Create Issue permissions.

Hope I am clear on this.

Apologies, if I have confused you.

Thanks,

Pradeep

Arkadiusz Inglot

@Pradeep CheekurthiBut initially the guy is asking about creating a SPECIFIED ISSUE TYPE ticket instead of any "issue type in project".

Gérald Colangelo

Agreed !

Same need here: i want just my dev team to create "Task" and "Spike", my product team and tech lead to create "Epic" and everyone create "Bug"....
I've been fighting for two days to try to get this with workflow, validators, conditions, ticket securty, etc... but it seems unsolvable.

That's crazy as this feature sounds so "basic".

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