Set insight field using automation webhook trigger data?

Jaime Gonzalez_aic1cn

Hello Community, hope you are all doing well.

I have created a Jira automation to create incidents triggered by a webhook, also using smart values. The rule works; however, I want to add a step to set the Insight field, that represents the hardware objects for our network devices.

I have attempted to set it using the Edit insight field attributes action, and also attempted using the following JSON:

{
"fields": {
"customfield_10128": [
{"value": "{{webhookData.deviceName}}"}
]
}
}

 None of these options have yielded success. The issue is created with all the steps defined in the rule, except for the insight field which is blank every time.

As a note, the value I am receiving via the webhook for the insight object name, does exist in our schema.

Any guidance is much appreciated, best regards.

Jaime

Mikael Sandberg

You should be able to set the field by using the Edit Issue action. That is how I add linked assets when a new request is created. In the Edit Issue, just select the Insight field and you can then set it using a IQL or smart value like this: