How can I unblock my email domain? (Notifications not coming)

Question

No-one from my team is receiving any notifications from Atlassian (or even invites, which is particularly annoying). From what I have heard on forums, it might be due to automatic blacklisting of my email domain. I cannot start a proper support ticket as we're a small team and only starting with free version. Does anyone know a way around it?

The domain name is `temitech.pl`.

Emails are hosted on google suite but until yesterday we didn't have an SPF and DKIM TXT records present. They're there now but it didn't change anything.

Dave Bosman _Inetum_ · Answer

Hi @Karol Horosin

In that example that you sent, it is only the one user that is impacted for as far as i understand. It is because that email address is blocked due to the error sent back to atlassian.

However this should be solved by resending the mail again. https://community.atlassian.com/t5/Atlassian-Access-questions/New-user-not-receiving-invitation-email/qaq-p/618249#:~:text=This%20bug%20has,the%20local%20problems.%C2%A0

You are talking about nobody receiving emails, so it could be and it is more likely to be that the mail server blocks the mails from jira@yourCompanyName.atlassian.net so you might want to check that.

Karol Horosin_1y7swz · Answer

Example:

https://community.atlassian.com/t5/Atlassian-Access-questions/New-user-not-receiving-invitation-email/qaq-p/618249#M854

Karol Horosin_1y7swz · Answer

@Dave Bosman _Inetum_ How come? I am receiving emails from anyone other than Atlassian. I am even getting emails from Atlassian Community. The only place they're not coming from is Jira and user services so I think it is an Atlassian issue. And it seems common.