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Create an automatic answer on ticket

Abelardo Contreras

Hello team,

I would like to know how to create an automatic message when a ticket is created. Meaning that as soon as the ticket is created and assigned, an automatic message is sent on the "reply to the customer" sections tagging (@) the reporter.

This way, when a reporter creates a ticket, it automatically replies that the ticket is being taken care of.

Accepted answers

Vishwas

Hey @Abelardo Contreras Welcome to Atlassian Community !!

You may have to configure an automation rule like this.

This one is for Issue created event.

Similarly you can configure for "Issue Assigned" Trigger to.

All comments

Utkarsh Agarwal

Hi @Abelardo Contreras

Welcome to the community!

Refer: How can I create an auto reply when a ticket is created in Jira from customer?

You may also setup an automation rule.

Regards

Utkarsh

Abelardo Contreras

Hello @Utkarsh Agarwal

I have looked through those articles before, but I am still unable to find a way how to create a rule to answer the ticket within the ticket (NOT BY EMAIL) automatically.

Vishwas

Hey @Abelardo Contreras Welcome to Atlassian Community !!

You may have to configure an automation rule like this.

This one is for Issue created event.

Similarly you can configure for "Issue Assigned" Trigger to.

Abelardo Contreras

Thank you very much

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