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Licensing issues

Shari Fitz-Patrick

We migrated to Jira Cloud this weekend and have been using the free trial. Since Friday we have asked to move to a proper paying site as a lot of features are not available on the free site and we need to be able to put more than 50 uses on the site. We have received no response to any emails. We are not in a situation where we can no longer use Jira or Confluence for our business.

I need assistance now please

Accepted answers

All comments

Robert Wen_Cprime_

Hello, @Shari Fitz-Patrick ! Welcome to the Atlassian Community!

Did you create a Support ticket with Atlassian? The URL is: https://support.atlassian.com/contact/#/

It does appear there's a high volume of issues related to licensing, so please be patient. In the meantime, I'll see if someone from Atlassian can view your problem.

Shari Fitz-Patrick

WE have created three tickets since Thursday and no response. The company MD is ready to toss Jira out the window. We can no longer function as a business

Dirk Ronsmans

Is the issue that you cannot upgrade or that an issue came up with migrating.

if the first what do your billing details say? Just go to https://admin.Atlassian.com and upgrade

Shari Fitz-Patrick

We sent that on Thursday. I then fixed the problem myself. We then put in another ticket about the licenses on Friday during the day. Then another today. Still no response. We cannot do various things with Jira due to it being a test site. WE are also running into the email notification limitation per day. I have the MD asking why this is not able to be resolved with a credit card. Why is this such a problem to resolve.

Shari Fitz-Patrick

In Jira it uses email notifications when sending tickets to users. This is not email in the general sense. As I am sure you are aware a lot of features are not available with the test site. If you could just sort out our licensing issues there would not be any problems.

Tickets raised

Todays - CA-1695733
Raised on Friday CA-1692821

Andy Heinzer

Hi @Shari Fitz-Patrick

It appears that your teammate has created a support ticket for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1692821

Our customer advocate team is responding on the case. But it appears that you are not on the ticket so you won't be able to see the update posted there. If you want to see the updates on this case, please ask your teammate to add your email address as a requested participant to the ticket.

I took a closer look at your teammate's account in Atlassian's mail system and found a prior email bounce, I removed the record of that bounce. Which might help your team mate to see email updates on the support case now. I did not find any bounce records for your email address.

Andy

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