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Is it possible to connect some requests in two jira without plugins?

Petr AST

Hi Dear Community!
Have you had cases of connecting several JIRA? The current situation requires that some applications must be received in our jira through the portal, and then duplicated in our client's jira. The essence of this is that all the work on the application is displayed in both jira.

Add client JIRA receiver address to request participants? The notification about adding to the participants for them does not work, the application is not created. Does anyone have similar experience?
Thanks!

Accepted answers

Hana Kučerová

Hi @Petr AST ,

I don't believe this can be done without usage of sync apps like Backbone Issue Sync for Jira, Exalate Jira Issue Sync & more, Issue SYNC - Integration for Jira. You usually need to sync not only issue data, but also statuses, comments etc, which is a complex task, which Jira itself cannot handle.

Syed Majid Hassan -Exalate-

Hi @Petr AST

Exalate.

Your use case sounds like an ideal fit for what our tool does i.e. bi-directional sync between different ITSM systems. When the ticket is updated in the client Jira, you will need those updates to sync back to your Jira as well (probably in a customized manner). Please feel free to review Exalate to see if it fits your needs or simply book a demo with us to explore your use case further.

Thanks

Syed

Nic Brough -Adaptavist-

Technically, yes, you could do this by constructing swathes of automations and remote calls on both of your Jiras, but it is a LOT of effort, and you're going to miss stuff and make mistakes (mostly of omission) when trying to maintain it - you could easily be imposing an impossible load on your administrators.

It is going to be a lot cheaper and nicer for you to buy one of the apps built to do it.

All comments

Hana Kučerová

Hi @Petr AST ,

Syed Majid Hassan -Exalate-

Hi @Petr AST

Exalate.

Thanks

Syed

Nic Brough -Adaptavist-

It is going to be a lot cheaper and nicer for you to buy one of the apps built to do it.

Petr AST

Hi @Nic Brough -Adaptavist-
True, I thought about it and came to the same conclusion, too complicated and incomprehensible.

Thanks for your time!

Petr AST

Hi @Hana Kučerová ,

Thanks for your time and answer!

Ok, got this, appreciate it! Will test these apps!

Have a nice day!

Petr AST

Hi @Syed Majid Hassan -Exalate-

Thanks for your app, will test and check.

Have a nice day!

Nic Brough -Adaptavist-

No problem!

That comes from my (very very old) experience of trying to do it by hand and very quickly reaching out into the online Community for advice and being told "this is hard, look for an app"

Diana_Architect_ZigiWave

@Petr AST, hi. Diana from ZigiWave here.

You can tale a look at ZigiOps. It's a no-code integration tool that allows you to instantly connect ITSM systems, transfer (in real time) and sync data between them. It all happens in less than 5 minutes. Our tools reads the schema dynamically and can transfer any fields. You can also customize it according to your needs and specific use cases.

Feel free to explore it and if you want, give it a try by booking a demo.

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