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Automation - When create Sub-Task and Status Equal --> Set Assignee from parents

Joseph Hani

Hello Everyone,

Just a question about an Automation I can't get through, it seems simple but I don't know why/I can't figured it out why it's not working.

As the title said i'm looking to create an Automation that

When a Sub-Task is created and Status is Business Validation (In Progress) then Edit Copy Assigne from Parent Ticket

If anyone has an idea on how to make this work ! ...

I don't even have errors on my Audit Log

Thank you for your help !

Regards,

Capture d’écran 2022-02-07 à 18.04.48.png

Accepted answers

Mark Segall

Hi @Joseph Hani - When your subtask is created, is the status set immediately to Business Validation or is that status changed after the fact? If the latter, you need to change your trigger from issue created to Field Value Changed.

All comments

Mark Segall

Joseph Hani

Hello @Mark Segall ,

When the sub-task is created the status is set to Business Validation after 2 other status.

Open --> Lead Validation --> Business Validation --> Online --> Closed

Sorry but I might be a little noob on this one

I look into Field Value change and I don't really understand how it should be set.

I mean, the "Field to monitor for changes" should be set to Status ? What the "For" mean since there is only Create / Edit / Transition / Assign Issue.

Then i should completely change my Condition ?

Thank a lot for your help ! I hope I will learn on this !

Capture d’écran 2022-02-08 à 09.33.33.png

Joseph Hani

Using Branch with Issue Created wouldn't work ?

I try it but It seems to not work, "No Actions performed"

Looks like I miss something

Mark Segall

Hi @Joseph Hani

As a subtask you shouldn't need to run a branch rule, but you should change your action to assign issue since that's the only action you are performing. Here's a screenshot:

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