User is not receiving sign up link

Question

Pramodh M · Answer

@Sarangam Birru

Give the user your Site URL and ask the user to login to your site. The user should be able to access the site.

Note: Users can create an Atlassian account by themselves if they don't have one at id.atlassian.com

Sarangam Birru_qj9vjw · Answer

Hi Pramodh,

I checked in user management. status shows as "Has site access" and Actions shows as "Resent invite". but this user is not receiving sign up email.

Best regards,

Sarangam

Pramodh M · Answer

Hi @Sarangam Birru

Just navigate to the Site URL

If you have invited the user and if the user is present under user management option in your org settings, the user should have access to product

Thanks,

Pramodh