Automation help

Question

I need to direct emailed requests to the portal project and need some help

I need it to create a service request  and add the right component  based on the summary text

and base it on the email address of the requesters

So at this point, I'm stuck

I want to create this automation

When an issue is created

if the email address = example: fake email @Fake.com

then check for  this in the summary field  "Lead Type: Service"

Then Create New

System Service request

in this project

and have the issue add the right component to direct the request properly

based on "Lead Type: Service"

Troy Edmonds · Answer

It works but causes the request to fire a duplicate into the portal email

it might be a loop in the requested email or Portal email address is there a way to stop the auto-reply to customers in automation? since our chat service is not our company they can't give the customer the request number anyway?

turning off the customer notifications for the chat email only

Troy Edmonds · Answer

when I sent the test it created a duplicate from the auto-response email with the same summary

Troy Edmonds · Answer

Thank you,  that works now, but how can I stop the automatic replies from Jira from the automation request creation without affecting the other normal requests?