SLA / Time to Resolution

Question

Hi,

How can I enter the SLA/Resolution Time for follow-up in the portal?

George Stoyanov _Nemetschek Bulgaria_ · Answer

Hi @Brenno Maia

You can try Advanced Portal Reports for Jira Service Management

This way you can  let your customers to view additional details (including SLA) for each request on the Service Management Customer Portal.

Regards

George

Pramodh M · Answer

Hi @Brenno Maia

Welcome to the community 🙂

I'm afraid for Cloud it's not yet possible

But here's a feature request

https://jira.atlassian.com/browse/JSDCLOUD-325

Thanks