I am getting an error when I try to do a rule automation

Question

I have a simple rule automation that should create a new issue in a new next-gen project (x) when i transition another issue in project (y) to a new column on the board.

I have ensured both projects have the same columns, same issue types and same fields for each issue type.

However, whenever the rule runs I am getting this error in the audit log -

Could not find create meta data for project/typeId - 11092/10466Please is there anything I am doing wrong? Has any one has this issue before? how did you solve it?

Bill Sheboy · Answer

Hi @eibokette

I believe create (and clone) issue actions are exceptions to the multi-project requirement noted, so no problem there.

Would you please post an image of your audit log details for the execution showing the error?  That may provide more context for what is happening.  Thanks!

Kind regards,
Bill

Colton.Kosicek · Answer

It looks like you are trying to run a multiple project command (aka rule triggers in project A and project B issues are changed).  If so you need Full Jira admin rights - unfortunately Atlassian hasn't enabled a specific role or privilege's to give to others yet to make global automations.

Also keep in mind that any multi project or global rules go against your companies automation rule "limit".  Depending which tier of Jira you have will tell you how many total or how many per user you have as a company.

eibokette · Answer

@Fabian Lim no, I am creating it under Project Rules.

I saw this recommendation which I tried and it worked (so basically I am creating all of them now as Stories). But this is not ideal, as I will prefer the created issue retains the same issue type as the one that triggered the creation

I can also confirm that both projects have the same issue types.