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Additional window for status changes

Sai Abhiram Chunduru (XFND36)

Hello,

I am working on building a workflow for the JIRA cloud and am able to build one , associate with the project and use the statuses in the workflow as needed . But the problem here is while changing the statuses from one to other for the support ticket / request raised by the customers, the status directly gets changed from one to other.

Instead I would need an intermediate window that comes into picture when I try to change the status . say for ex I put a ticket to a closed state , I should be having a window with options in it like closing reason , resolution / fix applied , resolved by level 1 or level 2 . How do I do that? Where do I need to start configuring that according to my need ? Please advise .

Accepted answers

Peter DeWitt

@Sai Abhiram Chunduru (XFND36) , When editing the workflow,

Click on the transition between the two statuses and select edit to edit the transition.
Select the screen you want to display from the screen drop-down.

You can use an existing or create a new screen with the field you need.

gl -pjd

All comments

Peter DeWitt

@Sai Abhiram Chunduru (XFND36) , When editing the workflow,

Click on the transition between the two statuses and select edit to edit the transition.
Select the screen you want to display from the screen drop-down.

You can use an existing or create a new screen with the field you need.

gl -pjd

Sai Abhiram Chunduru (XFND36)

Thank you so much @Peter DeWitt . Got to know a new one . It helped!!

Sai Abhiram Chunduru (XFND36)

Just would like to know one more here please @Peter DeWitt . By using this screen assigning / window for a transition , can the status "Assigned" be a dynamic thing where it shows/suggests the users that are in the project so that only after selecting the user as an assignee , the state can be changed from something else to "Assigned"? Is there any such customer field where it produces the users in the project for a selection . Please advise.

Peter DeWitt

@Sai Abhiram Chunduru (XFND36) , The easiest way for you to do this will be with a validator. If you select the transition again when editing the workflow, you will see a link on the right for validator. Click into that menu and select add Validator. Use the Field Required Validator and select the Assignee field as the field to validate against.

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