Tagging/mentioning Teams in a comment on a transition?

Question

Hello,

We've seemed to have found a bug, but I'm not sure.  On a ticket, we can add a comment and tag any team without issue.  When we transition the ticket and it prompts for a comment, we are unable to tag a team in the pop-up.  Is this normal?

Paul Madison · Answer

Unfortunately, that doesn't help because we are trying to tag a Jira Team, not an individual user.

Vero Rivas · Answer

Hi @Paul Madison

Look at this post, maybe can help you

https://community.atlassian.com/t5/Jira-Service-Management/Automation-How-to-mention-user-in-Add-Comment-action/qaq-p/983948

Cheers