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Automation doesn't trigger

Olof Nysten_z2sv50

I have several automations in a onboarding poroject that should trigger for example 30 days after the person has started his/her employment. The automation runs daily and checks if any person has Start Date 30 days ago, but the automation won't trigger. What am I doing wrong? I have Swedish settings but I think you could guess what it means.

Thanks in advance!

JIRA automation.png

Accepted answers

Jack Brickey

Is it not "triggering" or is it not meeting the condition? What does Audit log tell you?

All comments

Jack Brickey

Is it not "triggering" or is it not meeting the condition? What does Audit log tell you?

Olof Nysten_z2sv50

It says "No actions performed" even when there are issues that qualify for the automation.

Jack Brickey

but if you click on the more details what info is provided? I expect a condition is not passing

Olof Nysten_z2sv50

I dug a little deeper in this and found the checkbox "Only include issues that have changed since the last time this rule executed". It was checked on all automations. I will uncheck it and see if it helps.

Karyna Tyrnavska _SaaSJet

Hi, @Olof Nysten !

If you`re still searching for the solution, I suggest you try out Business Process Manager add-on. It perfectly meets your needs for the onboarding process.

Read our article about optimizing the onboarding process

Also, you can combine BPM with Jira Automation to get maximum profit

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