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How do i set a custom Status as Resolved

Sneha Sasikumar

Hi All,

I am trying to set certain custom status of my project to be categorized as Resolved. For example i have a project A for which i have a custom status Duplicate.

Now when i change the status of a ticket to Duplicate i would want it to be treated as Resolved and it shows up in the resolved charts and reports of JIRA dashboard i am trying to set up.

Help is appreciated

Accepted answers

Bastian Stehmann

Hi @Sneha Sasikumar ,

That's pretty simple. You just have to modify the workflow. In the transition to the status duplicate you have to add a post function where you set the field resolution to a value. As soon as this field is set, the issue will be treated as resolved.

All comments

Bastian Stehmann

Hi @Sneha Sasikumar ,

Sneha Sasikumar

Thank you so much, i found another link after i posted this and followed the steps and it worked

https://community.atlassian.com/t5/Jira-questions/Setting-resolution-based-on-status/qaq-p/1827282#U1911828

Sneha Sasikumar

I do have one question - I did all the post for my custom statuses to have resolution as done. But what i am seeing is this applied only for the tickets going forward or if i again select the status to be the one i wanted.

Is there a way to apply the resolution created for all past statuses for which resolution was set only today?

Bastian Stehmann

Hi, to apply that to all existing issues, you can do a bulk edit and transition them all at once again to that status. For this, go to the issue navigator and select all affected issues. Then choose Bulk edit from the Tools menu.

Maybe you have to create a temporary transition in the workflow to do so and remove it after the issues are fixed.

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