Multiple reporters on issue

Question

I want the ability to send e-mails to multiple addresses once an issue is resolved. I have created a custom field with a user picker and set up a notification to be sent to persons in that field once an issue is resolved, but I still can't get it to work. Have I missed anything?

Olof Nysten_z2sv50 · Answer

Thank you,

Can I set up an automation that the user in the user picker receives the "issue closed"-email or do I have to create an e-mail that he/she receives? My wish was that the user-picker-person receives the same e-mail as the reporter.

Olof Nysten_z2sv50 · Answer

Hi,

I have set up the notification scheme for both issue resolved and issue closed to send notifications to the user picker field but it doesn't work.

Regards

Olof

Pramodh M · Answer

Hi @Olof Nysten

Have the Issue resolved event in the notification scheme and add the user picker field in the event

Thanks,
Pramodh