May I use JIRA Service Management as an approval tool?

Question

I'd like to use JIRA as an approval tool.

For the deploy pipelines, I'd like to make the pipeline with below.

1. The developer submits the ticket. The status of the ticket should be 'open'

2. Only the manager of the developer can approve the ticket, and the status of the ticket goes to 'approve to deploy agreement'

3. Only the infrastructure team member can approve the ticket. They can change the status of 'approve to deploy agreement' to 'approve to deploy'

As I mentioned, only permitted member can change the status of the ticket.

But it seems that JIRA doesn't allow to do. Anyone can change the status for now.

How to restrict to change the status for anyone?

Please check this. Thanks.

Stuart Capel - London · Accepted Answer

Hi @beck absolutely, you can add an approval to the workflow which means the status can't be changed until someone who is set as an approver presses the button.

https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/

This guide should help you get started

Utkarsh Agarwal · Accepted Answer

Hi @beck ,

If your only requirement is to restricting users to change the status, you can achieve this by setting up a condition on the workflow transition.

By limiting to specific roles, people, groups, etc.

https://confluence.atlassian.com/adminjiracloud/working-with-workflows-776636540.html

No need to purchase JSM only for setting approvals if your use case does not demands extensive functionalities provided by JSM.

Kind Regards
Utkarsh

Joseph Chung Yin · Accepted Answer

@beck -

Hi @beck

You just need to customize your Jira Software project's WF by setting up conditions on transitions to only allow certain users to move the issues from one status to another status.  If a user who are not matching your condition setup, then he/she will not even see the transition option listed in the UI.

You don't need JSM to achieve this WF functionality + you can also customize your Jira Software WF to create the approval setup.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Julia Shcherbyna _SaaSJet_ · Accepted Answer

Hi @beck ,

It seems this article could be useful for you Managing Approval Process through JIRA

Also, as an alternative, you can check how it could be organized using Business Process Manager add-on developed by my team. Check an online demo here.